Privacy Policy
Last reviewed: 21 September 2026.
Hospitality AI Index (“HAI”) uses personal information only where it is needed to operate the site, respond to enquiries, deliver Request Intelligence, administer payments and maintain appropriate business records.
Information we may collect
- name, email address and organisation details you provide;
- the question, workflow, vendor, category or operational context you submit;
- purchase and fulfilment references associated with Request Intelligence;
- technical information needed to operate and secure the website.
Payments
Card details are processed by Stripe. HAI does not store your full card number. HAI may retain payment references, amount, currency, payment status and information needed to fulfil or reconcile your purchase.
How information is used
- to review and respond to Request Intelligence enquiries;
- to deliver purchased work and communicate about missing context;
- to process, reconcile and evidence payments;
- to prevent misuse, investigate errors and maintain service security;
- to meet applicable record-keeping and legal obligations.
Sharing and retention
HAI does not sell personal information. Information is shared with service providers only where needed to operate the service, such as payment and hosting providers. Records are kept only for as long as reasonably necessary for fulfilment, support, reconciliation, security and applicable legal or accounting requirements.
Your questions and rights
To ask about personal information held by HAI, request a correction, or raise a privacy concern, email bradley@hospitalityaiindex.co.uk.