Refund Policy
Last reviewed: 21 September 2026.
Before work starts
If HAI has not started work on a fixed-price Request Intelligence purchase, you may ask to cancel it and HAI will normally issue a full refund.
After work has started
If you request cancellation after HAI has started the agreed work, HAI will review the request against the work already completed, the agreed scope and any rights that apply to the purchase. Where appropriate, a partial refund may reflect work already performed.
Problems with delivery
If HAI cannot deliver the purchased scope, or materially fails to provide the agreed service, contact HAI so the issue can be corrected, re-performed or refunded as appropriate.
How to request a refund
Email bradley@hospitalityaiindex.co.uk with the email used at checkout and, if available, the Stripe Checkout Session reference.
Nothing in this policy limits statutory rights that cannot lawfully be excluded.