Request Intelligence Terms
Last reviewed: 21 September 2026.
These terms apply to fixed-price and bespoke Request Intelligence purchased from Hospitality AI Index (“HAI”).
What you are buying
Request Intelligence is a human-reviewed research and decision-support service. It is not legal, financial, procurement or implementation advice, and it does not guarantee a particular commercial outcome.
Fixed-price offers cover the scope described on the Request Intelligence page. Bespoke work is subject to a written scope and quote before payment.
When work starts
Fulfilment timing begins only after payment, accepted scope and enough context are available. If information is missing, HAI may pause the stated turnaround until the required context is supplied.
Where you ask HAI to begin providing a service before an applicable cancellation period has expired, you expressly request that early start. Your statutory cancellation rights may be affected once the service has been fully performed.
Evidence and judgement
HAI may identify uncertainty, conflicting evidence, limitations and unanswered questions. Research outputs reflect the evidence and scope available at the time of review and may need updating as conditions change.
Customer responsibilities
You are responsible for providing accurate context and for deciding how to use the resulting intelligence. Do not submit confidential, special-category or third-party personal information unless it is genuinely necessary and you are entitled to provide it.
Refunds and statutory rights
HAI’s operational refund approach is set out in the Refund Policy. Nothing in these terms excludes or limits rights that cannot lawfully be excluded.
Contact
Questions about a purchase or these terms can be sent to bradley@hospitalityaiindex.co.uk.